Multi-Site Care Coordinator

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

Helping Hands was built on kindness and it still guides everything we do today. We’re a purpose-driven team helping people live well in the homes and communities they love. Join us, and you’ll be part of a supportive, ambitious team where your work truly matters, and you can grow a career that counts.

As a Multi-Site Care Coordinator, you’ll play a key role in keeping extraordinary care running smoothly across multiple locations. Working closely with Branch Care Managers, you’ll support carers, customers and the wider community, ensuring every visit is well-planned, every team member feels supported, and every customer receives care they can truly rely on.

What you’ll do

• Support multiple Branch Care Managers to deliver exceptional care across your assigned locations.
• Coordinate care schedules across sites, ensuring carers are allocated effectively and customers receive consistent, high-quality support.
• Build strong relationships across branches, providing flexible support where it’s most needed.
• Complete supervisions and observations on time, helping carers develop and maintain excellent practice.
• Support recruitment and onboarding across multiple branches, strengthening overall capacity and resilience.
• Review and update care plans to ensure they reflect each customer’s needs, preferences and wellbeing.
• Identify opportunities to support growth across locations, contributing to local engagement and commercial success.
• Champion excellent customer service, ensuring every interaction feels thoughtful and kind.

What you’ll bring

• A Level 3 Diploma in Adult Care (or willingness to work towards it).
• Experience in the care sector, ideally in a supervisory or coordination role.
• Confidence working across multiple sites or teams, with strong organisational skills.
• A good understanding of CQC/CIW regulatory standards and best practice.
• A full UK driving licence and access to your own vehicle, with flexibility to travel between locations.
• Strong communication skills, confidence in decision-making and a supportive, people-first approach.

Why Helping Hands

• Clear pathways for learning and career progression.
• 25 days’ annual leave (rising to 26 after two years).
• Blue Light Card discounts.
• Employee assistance programme.
• Support with nationally recognised qualifications.
• Refer-a-friend bonus scheme.
• A welcoming, inclusive culture where your voice matters and your work has real impact.

At Helping Hands we’re committed to building a diverse, inclusive community where everyone belongs. All applications are considered fairly in line with our Equality and Diversity Policy.

£29,925 per year