Registered Care Manager – New Domiciliary Care Branch

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

Helping Hands was built on kindness, and that principle continues to guide how we support our customers and our leaders. We’re opening a new domiciliary care branch in Ashford, Surrey, and we’re looking for an experienced Registered Care Manager to lead the service through registration and early growth.

This is a rare opportunity to shape a service from the ground up with the backing of established central teams, clear expectations, and realistic timescales.

About the branch

This is a newly opening service. As our Founding Registered Care Manager, you will:

• Lead the branch through registration with the Care Quality Commission
• Build and develop your local team
• Grow the service at a sustainable pace, with quality and safety at the centre

You will not be expected to do everything alone. Recruitment, marketing and compliance are supported centrally, while you retain overall accountability as the Registered Manager.

What you’ll be responsible for

• Acting as the Registered Manager, ensuring safe, compliant, high-quality care delivery
• Leading and developing a values-driven care and office team
• Working closely with central recruitment to attract and onboard carers, while owning local workforce outcomes
• Building strong local relationships with commissioners, healthcare professionals and community partners
• Driving early-stage growth, rota stability, and customer satisfaction
• Maintaining regulatory compliance and embedding a “right first time” culture
• Managing budgets, performance metrics and branch development plans

Support you can expect

• Hands-on guidance through registration from an experienced central Quality team
• Ongoing support from your Area Care Manager and peer Registered Managers
• Central recruitment and marketing support during mobilisation and growth
• Clear priorities and phased expectations during the first year

What you’ll bring

• Experience managing or deputising within a CQC-regulated domiciliary care service
• Confidence acting as (or stepping into) the Registered Manager role
• Strong leadership skills with the ability to build teams from early stage
• A practical, resilient approach to balancing quality, people and performance
• The confidence to work with central teams while owning local outcomes

Why Helping Hands

• Salary up to £45,000
• Potential to earn up to £10,000 bonus annually
• Clear career pathways as the branch grows
• 25 days’ annual leave (rising to 27 with service)
• Blue Light Card discounts
• Employee Assistance Programme
• Funded qualifications and ongoing development
• A values-led organisation where leadership is genuinely supported