ER Advisor

Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

Helping Hands is the nation’s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales as well as our Support Office in Alcester, Warwickshire. We’re now looking for an ER Advisor to join our team in Alcester.

As an ER-focused People Advisor within the care sector, you will be working as a key member of the People Team. Your primary responsibility is to provide expert guidance and support on employee relations matters across the organisation.

Main Responsibilities

• Deliver end-to-end management of high-volume, complex ER cases, including disciplinary, grievance, and capability processes.
• Act in line with safeguarding advise in line with care sector standards
• Ensure consistent interpretation and application of HR policies across the business
• Proactively identify risk and recommend preventative actions through trend analysis
• Advise on restructures, TUPE, redundancy, and other organisational change initiatives
• Support leaders in managing ER issues with a focus on risk mitigation and fair process
• Lead policy updates in response to legislative changes, sector guidance, and internal priorities
• Continuously monitor HR performance metrics to improve case handling and stakeholder satisfaction

About You

We are seeking an experienced Employee Relations (ER) Advisor with a proven track record of managing complex, high-volume caseloads in a fast-paced, regulated environment. The ideal candidate will have a strong understanding of employment law and HR best practice, alongside exceptional attention to detail and excellent written and verbal communication skills. CIPD Level 5 qualification (or working towards) is required, as well as proficiency in IT and experience using case management systems. The ability to build credibility with managers at all levels is essential, and a full UK driving licence with access to a car is necessary for the role.

Desirable qualifications include experience in rewriting or developing HR policies in response to legal or sector changes, in-depth knowledge of care sector regulations and inspection frameworks (such as CQC), and experience delivering ER training or workshops to managers. Involvement in organisational change programmes would also be advantageous.

Benefits

• Competitive Salary
• Training & Development
• Hybrid working with 3 days per week based at our office in Alcester
• Free onsite parking
• 25 days annual leave (increasing to a maximum of 27) + Bank Holidays
• Blue Light Card
• Employee Assistance Programme

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.