Billing Administrator

Location: Support Office (Alcester)

Contract Type: Permanent, Full Time

Closing Date: 31 May 2021

Salary: £20,000

Specific Hours: Full Time 40 Hours

Billing Administrator

Helping Hands has been established for over 30 years and throughout that time the Customer Revenues Department has grown and developed and is a key department to the business. To Contribute to and exceed upon future growth we are recruiting for a Billing Administrator.

This exciting position reports into the Customer Revenues Manager and the successful candidate will be responsible for companywide invoicing on a monthly and weekly basis, dealing with customer queries, liaise with other departments for their resolution, adhering to the policies and guidelines for the department set by the Head of Credit. This position warrants provision of excellent Customer Service to our sensitive customer base.


Main Responsibilities:

  • Monthly and weekly invoicing for all customers
  • Dealing with customer queries over the phone and via email
  • Taking payments over the phone, and allocating them to the relevant invoice
  • Amending customer invoices based on queries raised by customers and internal staff
  • Assisting other departments with council and NHS funding paperwork
  • Liaising with customers and internal departments concerning queries, logging these on our system and do all possible to resolve as efficiently as possible
  • Using multiple systems to access customer details and information to enable re-invoicing to be actioned
  • To reduce aged debt as a monthly target
  • Ensure the Customer Revenues Manager is kept up to date on progress/problems promptly
  • To work within the team to keep all daily/weekly duties up to date



Who You Are

  • To be successful in this role you will have an administrative background, with excellent communication skills and be meticulous with organisation and time management techniques to prioritise workload effectively especially at peak times of the month. You need to work well as part of a team and have a positive can-do attitude.


At Helping Hands, we give our staff the flexibility to manage their day and make decisions in the best interest of our staff and customers. Joining us will mean that you are able to draw upon your professional experience to perform your role how you believe is best. We believe this provides a productive working environment where you are motivated to make an impact each day. If this sounds like the type of company, you would like to join then hit apply today!

In addition to this we also offer a wide range of employee benefits including:

  • 23 Days Annual Leave + Bank Holidays
  • Competitive salary of £20,000
  • Company Laptop
  • Access to the Employee Benefits Portal with a wide range of retail and leisure discounts

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.

Salary from £20,000 depending on experience

Apply now