Business Development & Sales Manager

Location: Support Office (Alcester)

Contract Type: Permanent

Closing Date: 28 February 2022

Salary: Up to £45,000

Specific Hours: 40 hours Per Week

Business Development & Sales Manager

  • Reporting to the Marketing Director the Business Development & Sales Manager will lead on business development & partnerships for Helping Hands Homecare, a part of this role will line manage our customer care team made of up of 3 team leaders and 20+ call agents whos task it is to process new business phone calls and book meetings for customers. 
  • Approximately 80% of this role is business development, while 20% in line managing the Visting Care, Live in Care & Customer Experience Team Managers to ensure smooth running of the contact centre
  • To provide inspirational leadership to the call centre team in delivering efficient and effective sales outputs to directors within operations.
  • To develop effective on-going relationships with the CEO, MD and Directors, establishing yourself as a credible, respected, and valued Sales leader.
  • Be a visible and influential leader at Helping Hands Homecare, role modelling desirable behaviours and playing an active part in organisational problem solving.

Key Responsibilities 

  • Identify new customer channels and markets to help in the company’s growth
  • Help to develop a pipeline of valuable partners and contacts
  • Be responsible for day-to-day account management of existing company partners
  • Take ownership of the enquiry process for all partners (including setting up automation into CRM etc.)
  • Play a key role in the tendering process for new projects & partnerships, as and when required
  • Support in the on-boarding of all new partners both internally and externally.
  • Provide reporting and trends analysis on partner/overall industry performance monthly
  • Attend industry events as and when required
  • Provide training to key internal stakeholders
  • Leading/conducting meetings and presentations with a range of partners
  • Manage the sales process from point of enquiry by ensuring the sales team are skilled, motivated and of the highest quality.
  • Line manager & coach and mentor the sales team leaders
  • Apply sales knowledge evidencing appropriate decision-making skills.
  • Creation and Implementation of a robust sales process for existing and new starter.
  • Pro-actively lead the department to retain staff, ensuring staff turnover levels are within the agreed parameters by engaging by an inspirational retention strategy.
  • Ensure there is a commission, reward and recognition plans in place that will support the delivery of the business objectives.
  • Recruit the best in class to ensure full complement of team within the department.
  • Support the successful outcome of any change management process.
  • Keep up to date with developments in the care sector, identifying new opportunities and actively share best practice with peers, key reports and the organisation
  • monitor and review call centre processes and implement changes where necessary.
  • Prepare and provide all information for functional budgets and business plans for Board and Exec approval and manage following approval.
  • Drive alignment between sales, operations, and business goals.
  • Plan, facilitate and deliver regular meetings with key reports, ensuring actions are completed in a timely manner by all team members and the managers feel fully supported


Key Competencies

 High Performer

  • Leadership and Management
  • Commercially Focussed
  • Values Driven
  • Change Management
  • Driven to provide quality and service standards
  • Passionate about care
  • Innovative
  • Self-Motivated
  • Planning and organisation skills
  • Communication

Personal Specification

  • Experience in Call Centre Management a plus
  • People oriented and results driven
  • Demonstrable experience with Sales & Business Development
  • Ability to architect strategy along with leadership skills
  • Excellent active listening, negotiation and presentation skills
  • Competence to build and effectively manage interpersonal relationships at all levels of the company
  • Driver able to travel to different locations
  • Driven to provide quality and service standards
  • Passionate about care

The duties and responsibilities outlined above do not represent a full list of the tasks the post holder will be expected to perform.  It is also recognised that the duties of all posts are subject to change from time to time.  Alterations to duties and responsibilities and performance of similar tasks within the scope of and at the same level will be expected.  It is expected that this job description will be regularly reviewed by the post holder and his/her manager. 

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