Care Coordinator - New Domiciliary Care Branch

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

Helping Hands was built on kindness and it still guides everything we do today. We’re a purpose-driven team helping people live well in the homes and communities they love.

As we open our new branch in Wrexham, this is a unique opportunity to be part of something from the very beginning. Join us, and you’ll be part of a supportive, ambitious team where your work truly matters, and you can grow a career that counts.

As a Care Coordinator, you’ll be at the heart of keeping extraordinary care running smoothly. Working closely with your Branch Care Manager, you’ll support carers, customers and the wider community, making sure every visit is well-planned, every team member feels supported, and every customer receives care they can truly rely on.

What you’ll do

• Support your Branch Care Manager to deliver exceptional care across the Wrexham area
• Allocate carers effectively so customers receive consistent, high-quality support
• Complete supervisions and observations on time, helping carers grow and maintain great practice
• Help recruit and onboard new carers, strengthening the branch as it grows
• Review and update care plans so they reflect each customer’s needs, preferences and wellbeing
• Look for opportunities to grow the branch, supporting local engagement and community presence
• Champion brilliant customer service, ensuring every interaction feels considered and kind

What you’ll bring

• A Level 3 Diploma in Adult Care (or willingness to work towards it)
• Experience in the care sector, ideally in a supervisory role
• A good understanding of CIW regulatory standards and best practice
• A full UK driving licence and access to your own vehicle
• Strong communication skills, confidence in decision-making and a supportive, people-first approach

Why Helping Hands

• Salary of up to £29,000
• Clear pathways for learning and career progression
• 25 days’ annual leave (rising to 26 after two years)
• Blue Light Card discounts
• Employee assistance programme
• Support with nationally recognised qualifications
• Refer-a-friend bonus scheme
• A welcoming, inclusive culture where your voice matters and your work has real impact

At Helping Hands we’re committed to building a diverse, inclusive community where everyone belongs. All applications are considered fairly in line with our Equality and Diversity Policy.